Q: How can we get in touch with you?

Before writing to us, please check the FAQs — you’ll probably find the answer to your question 😉. There’s no need to browse through all the FAQs one by one: you can search within the FAQs , so don’t hesitate to use the search bar! If you are using the app, please use the “Contact us” menu option. An email will automatically be prepared with some technical data that will help us respond to you. Please be specific in your questions and don’t hesitate to attach screenshots. Otherwise, please use the contact form on this website.

Q: How can we get in touch with you?

Before writing to us, please check the FAQs — you’ll probably find the answer to your question 😉. There’s no need to browse through all the FAQs one by one: you can search within the FAQs , so don’t hesitate to use the search bar! If you are using the app, please use the “Contact us” menu option. An email will automatically be prepared with some technical data that will help us respond to you. Please be specific in your questions and don’t hesitate to attach screenshots. Otherwise, please use the contact form on this website.

Question 1

How can we get in touch with you?

SophieM · Accepted Answer

Before writing to us, please check the FAQs — you’ll probably find the answer to your question 😉.
There’s no need to browse through all the FAQs one by one: you can search within the FAQs, so don’t hesitate to use the search bar!

If you are using the app, please use the “Contact us” menu option. An email will automatically be prepared with some technical data that will help us respond to you. Please be specific in your questions and don’t hesitate to attach screenshots.

Otherwise, please use the contact form on this website.

Question 2

How can we get in touch with you?

SophieM · Accepted Answer

Before writing to us, please check the FAQs — you’ll probably find the answer to your question 😉.
There’s no need to browse through all the FAQs one by one: you can search within the FAQs, so don’t hesitate to use the search bar!

If you are using the app, please use the “Contact us” menu option. An email will automatically be prepared with some technical data that will help us respond to you. Please be specific in your questions and don’t hesitate to attach screenshots.

Otherwise, please use the contact form on this website.

Question 3

It's great to have so many models to choose from, but which one should I choose?

Henri · Accepted Answer

If you’re not familiar with weather models, you’re probably wondering which ones to choose.
Here are a few simple rules:

Select the model according to your navigation area and type of sailing, following the table below.

For weather data, if in doubt, choose the ECMWF IFS model.
The ECMWF IFS model covers the entire globe for up to 14 days. However, note that forecast reliability decreases with time:

Forecast range	Reliability level
Up to 2 days	Excellent
2–4 days	Very good
4–5 days	Good
5–8 days	Reasonable trend
8–10 days	Rough trend
Beyond	At best a trend — often unreliable. Prefer the AIFS model, computed using Artificial Intelligence.

Here’s a table to help you choose. We’ll soon add an automatic selection feature based on your sailing program.

Type of data	Type of navigation	France – Atlantic & Channel	France – Mediterranean	Europe (outside France)	United States	Rest of the World
Weather	Day sailing in a bay	Arome	Arome	UKV, ICON, or Arpege Europe	Nam Conus Nest	ECMWF IFS
Weather	Coastal	Arpege Europe	Arpege Europe	UKV, ICON, or Arpege Europe	Nam Conus	ECMWF IFS
Weather	Offshore	ECMWF IFS and AIFS + GFS	ECMWF IFS and AIFS GFS	ECMWF IFS and AIFS GFS	ECMWF IFS and AIFS GFS	ECMWF IFS and AIFS GFS
Waves	Coastal	MFWAM France	MFWAM France	MFWAM	GFS Wave	GFS Wave
Waves	Offshore	MFWAM + GFS Wave	MFWAM + GFS Wave	MFWAM + GFS Wave	MFWAM + GFS Wave	MFWAM + GFS Wave
Currents	Day sailing in a bay	Ifremer	Copernicus Med	Copernicus	MSC NCOM	Copernicus SMOC
Tidal currents	Coastal	Copernicus IBI	Copernicus Med	Copernicus IBI or ENWS	MSC NCOM	Copernicus SMOC
Ocean currents	All	Copernicus IBI	Copernicus Med	Copernicus IBI or ENWS	Copernicus Global	Copernicus Global

Question 4

How do I edit a route?

Henri · Accepted Answer

Open the left sidebar and select the “Routes” section. Display the route on the map by activating the “eye” symbol, then tap or right-click (depending on your device) on any part of the route. In the menu that appears, choose the option “Edit route”.